At Orkym, customer satisfaction with their purchase is our top priority. Should you find yourself dissatisfied for any reason, we provide the following return policy:
Eligible Products:
The return policy at Orkym is applicable to all products we sell, with the following exceptions:
- Products that have been utilized or damaged by the customer
- Products that are not returned in the condition they were received
Timeframe for Returns:
Items must be returned within 30 days from the date of purchase. Any returns initiated after this timeframe will not be accepted.
Process for Returning a Product:
To initiate a return, please contact us at +16468061852 with the following details:
- Your name and contact information
- The order number or other proof of purchase
- The reason for the return
Return Shipping:
Customers are responsible for the cost of return shipping. We advise using a traceable shipping method to ensure the package is delivered to us.
Refund Process:
Upon receipt and inspection of the return, confirming it meets our criteria, we will process the refund promptly, within 3 days of receipt.
Refund Method:
Refunds will be credited to the original payment method used for the purchase. If this is not feasible, we will provide store credit or an alternative resolution agreeable to both parties.
Policy Changes:
We reserve the right to modify this return policy. Any significant changes will be communicated by updating the policy on our website.
For inquiries regarding this policy, please reach out to us at customercare@orkym.com.
